DO YOU TAKE CUSTOM ORDERS?
I will happily consider all custom order requests!
You will notice in the made-to-order collections there is a certain amount of customization available for many of the items within the listings that do not require special communication. Straightforward changes to collection items such as color or type of materials, and item size can almost always be accommodated upon reaching out to me. From there, I can verify that your desired choices are in stock and can make any necessary pricing adjustments before checkout.
Fully custom items, especially those that include tooling artwork and new item designs, will be carefully considered before accepting to ensure I am able to dedicate my full passion and time to your vision! I also require your ability and availability to trust the artistry, have excellent communication and decisiveness over the course of the build process. Please note I do not design or begin artwork until a deposit has been made.
CAN I BE PUT ON A WAITLIST FOR CUSTOM WORK IF YOU'RE CURRENTLY BUSY?
I do not take deposits for custom work that I cannot begin within a few days, so will never have an official waitlist. If I am booked, I will still discuss a simple inquiry and then put your name and date down. This doesn't guarantee you an official order spot, but guarantees you a spot in line when I become free to be contacted to see if you are then ready to place a deposit/payment to secure an actual order spot at that time. If I don't receive communication back within a day or so I will move on to the next customer in line.
HOW MUCH DO YOU CHARGE FOR TOOLING WORK?
My tooling artwork, not including the item it’s crafted into, has ranged anywhere from $50 to over $1,000. For example, most of the medium to large tooled collars range $500-800 on average upon completion. Since I charge for the time that it takes, size doesn’t always matter, but the amount of detail does--not dissimilar to how a tattoo artist bills their client. Also please note that while I truly wish I was more creative in drawing concepts from scratch I do best when I have specific images or photos to work from, not suggested themes. I am comfortable doing some modifying and designing but recognize it is not my strong suit!
DO YOU TAKE DEPOSITS OR PAYMENTS ON CUSTOM WORK?
If the custom item is identical in labor time to a previously made piece, I will be able to calculate an exact total for you and will require full payment before work begins. Otherwise you will be given an educated estimate and the deposit will be about a third of projected final total. Once work begins, deposits are non-refundable. Final remainder is due within 7 days of receiving payment link when project is complete. If it is not received by this time, I reserve the right to keep the item and/or offer it for public sale to recoup my costs.
Please note that tooling artwork or unique designs will be more challenging to project cost for in advance, but I assure you I will do my best based on previous experience! Translucency and fairness is important to me. My pricing is simply based on the carefully documented labor time (to the minute) and materials used, so you'll never pay a dollar more than what is put into your custom piece.
WHAT IS YOUR EXCHANGE/RETURN POLICY?
Communication is key! Please contact me BEFORE shipping anything back to ensure it fits the necessary conditions for return/exchange and so I may have the opportunity to provide a solution to any concerns or questions you have regarding your item!
All Ready-to-Ship items may be returned or exchanged up to 14 days after the original sale or delivery date. Once I have received the item and verified it to be in its original, unused condition an exchange or return (original payment method) can be issued. Customers are responsible for return shipment costs unless the error is on my end.
Due to the customized nature of Made-to-Order or fully custom items I cannot offer returns or exchanges. Sale items are final sale.
WHY ARE YOU UNABLE TO SHIP CERTAIN PRODUCTS TO THE STATE OF CALIFORNIA?
Unfortunately, due to the state’s penal code 653o, it is unlawful to sell to or distribute in and out of California both python and kangaroo materials. In the event that these items are purchased by a California resident, the item will not ship and the amount of purchase will be refunded. Please note that all crocodillian species are currently up for review to be additionally be included within this law during the year 2020 (alligator, crocodile, caiman).
HOW MUCH DO YOU CHARGE FOR SHIPPING?
Domestic orders under $100 ship with a flat rate of $4.00 and over $100 have complimentary default shipping. All international orders ship with a flat rate of $20.
WHEN CAN I EXPECT MY ITEM(S) TO SHIP?
Unless specified as a made-to-order item at the top of the listing description, all items are ready to go and will ship within 1-2 business days. The default shipping method is USPS First Class or Priority mail. In some cases, due to heavier weights or unusual parcel sizes, your order may ship USPS Ground. If you have any special shipping requests, don’t hesitate to contact me prior to purchase.
CAN YOU SHIP EXOTIC LEATHERS INTERNATIONALLY?
At this time I am not licensed or possess the permits to do so, namely goods that utilize species listed within CITES. The cost of these are great to a small maker and unfortunately would have to be worked into the sale price of the item. Shipping without proper protocol can result in major fines and penalties. Thank you for understanding!