WHAT IS YOUR EXCHANGE/RETURN POLICY?
Communication is key! Please contact me BEFORE shipping anything back to ensure it fits the necessary conditions for return/exchange and so I may have the opportunity to provide a solution to any concerns or questions you have regarding your item!
All Ready-to-Ship items may be returned or exchanged up to 14 days after the original sale or delivery date. Once I have received the item and verified it to be in its original, unused condition an exchange or return (original payment method) can be issued. Customers are responsible for return shipment costs unless the error is on my end.
Due to the customized nature of Made-to-Order or fully custom items I cannot offer returns or exchanges. Sale items are final sale.
DO YOU TAKE CUSTOM ORDERS?
I will happily consider all custom order requests!
You will notice in the made-to-order collections there is a certain amount of customization available for many of the items within the listings that do not require special communication. Straightforward changes to collection items such as color or type of materials, and item size can almost always be accommodated upon reaching out to me. From there, I can verify that your desired choices are in stock and can make any necessary pricing adjustments before checkout.
Fully custom items, especially those that include tooling work and new item designs, will be carefully considered before accepting to ensure I am able to dedicate my full passion and time to your vision! I also require your ability and availability to trust the artistry, have excellent communication and decisiveness over the course of the build process. Please note I do not design or begin artwork until a deposit has been made.
WHY ARE YOU UNABLE TO SHIP CERTAIN PRODUCTS TO THE STATE OF CALIFORNIA?
Unfortunately, due to the state’s penal code 653o, it is unlawful to sell to or distribute in and out of California both python and kangaroo materials. In the event that these items are purchased by a California resident, the item will not ship and the amount of purchase will be refunded. Please note that all crocodillian species are currently up for review to be additionally be included within this law during the year 2020 (alligator, crocodile, caiman).
HOW MUCH DO YOU CHARGE FOR SHIPPING?
Domestic orders under $100 ship with a flat rate of $4.00 and over $100 have complimentary default shipping. All international orders ship with a flat rate of $20.
WHEN CAN I EXPECT MY ITEM(S) TO SHIP?
Unless specified as a made-to-order item at the top of the listing description, all items are ready to go and will ship within 1-2 business days. The default shipping method is USPS First Class or Priority mail. In some cases, due to heavier weights or unusual parcel sizes, your order may ship USPS Ground. If you have any special shipping requests, don’t hesitate to contact me prior to purchase.
CAN YOU SHIP EXOTIC LEATHERS INTERNATIONALLY?
At this time I am not licensed or possess the permits to do so, namely goods that utilize species listed within CITES. The cost of these are great to a small maker and unfortunately would have to be worked into the sale price of the item. Shipping without proper protocol can result in major fines and penalties. Thank you for understanding!